Part 1
General Conditions

§1. Definition and scope.

1. The  listed regulations apply as follows:
   a) the  Polish Baltic Shipping Co. online service  on their official internet sites.
   b) the  ticket sales terms and preconditions – via the  online sale system ”on line system” , which is maintained by Polish Baltic Shipping Co. , tickets, which secure the passenger  and his luggage the crossing over the sea, with the ferries , which are signed POLFERRIES.

2. The regulations are based on article 8 of the law which established on July the 18th 2002 in connection with the online sale regulations( statute book No. 144 year 2002 position 1204 with later changes).
   
   
3. Polish Baltic Shipping Co details of regisration : Polish Baltic Shipping Co in Kolobrzeg, Street: Portowa 41, 78-100 Kolobrzeg, Poland.  Magistrates register number 0000011871, magistrates  in Koszalin IX division  .share capital of  103 838 000 PLN,  Tax identification number 671-010-07-02.
   
   
4. In the trading conditions mentioned terms:
   1. PBS – Polish Baltic Shipping Co. – polish shipping organization - public limited company;
   2. Online system –  maintained by   Polish Baltic Shipping Co., a system, which enables a person , called user or buyer , to  sign a contract for himself or another person, via the internet( - to buy a ticket online )in order to cross the sea with luggage;
   3. Purchaser, buyer, user –  the person who purchased a ticket via the online system on rather completed a payment via the online system.
   4. Online payment– To complete a payment via the online system, using a payment card, which is accepted by the system, the system lists up the cards which are accepted, further information are available in part“ useful and important information for the passenger“;
   5. The transport contract for the passenger and his luggage- transport contract- subject of the contract is the carriage of the passenger and his luggage over the sea, meeting deadlines and prices and considering the transportation rules. A contract which was made via the PZB online system ( or in particular cases, a subject, which trades in the name of PZB);       
   6. Passenger – person, for whom the ticket was purchased.
   7. Ticket   – an electronic entry in the online system ,which is generated, after a payment was successful completed, the passenger should print  the evidence of payment , which must be shown by the terminal, the printed document has the character of  the actua ticket, and allows the entry on the ferry;
   8. Purchase of the ticket – Completion of the transport contract via the online payment system;
   9. Special offer  – an offer, which has special price conditions , published on  www.polferries.pl; limited number of seats , special offers are excluded from complaints;
   10. Conditions of transport – preconditions, which have to be fulfilled;
   11. Haulage contractor –  Polish Baltic Shipping Co. or in particular cases a subject, which is subordinated to Polish Baltic Shipping Co..

Part II
The Online service - area of activity

§ 2. Online services.

1. Polish Baltic Shipping Co. carries out following services:
   a) Completement of the contract on the official internet site of Polish Baltic Shipping Co., fort he transportation of the passenger and his luggage;
   b) Information about special offers by Polish Baltic Shipping Co.

2. Detailed condition and rules with regards to the contract are listed in part III;
   
   
3. The transport is subject to the rules and conditions, which were accepted in the moment of the completion of  the contract . You can ask for the conditions Polish Baltic Shipping Co.  or find them on their homepage www.polferries.pl.

§ 3. Area of service.

The service can be used by every person, who visits www.polferries.pl following § 4 law 1.

§4. Legal and technical  preconditions;

1. Following teleinformatical and technical standards must be fulfilled before the services online can be used;
   
   a) Following browser: Internet Explorer 6.0 or a new updated version, Firefox 1.0  with installed java script applications and programs.
   
   b) For particular programs a version of acrobat reader is required.
   
   c) The internet page is optimized for the resolution  1024 x 768.
   
   d) Allow cookies.

Polish Baltic Shipping Co. does not take responsibility in case of difficulties and problems, which are based on technical preconditions of the pc, and which make the use of the service not possible.

2. It is not allowed to use the online service, if the intention is to act against the laws and conditions.
3. If the user does not agree to the terms and conditions, or does not possess the technical preconditions to use the online system, it is not possible to continue the procedure.
4. With accepting the terms and conditions, the PZB has got obligations towards the passenger, to transport him and his luggage across the sea. The contract is binding for both parties.

Part III
Rules and preconditions with regards to the sale.

§5.  Subject of regulation.

1. Terms of selling is according to the rules

a) transport contract for the passenger and his luggage on waterway,

b) modification of the contract,

c) deviation from the contract,  

d) refunds of not honoured tickets, applications and their revision,

e) writing out of value added tax ( vat)  – bills.

2. Decisions about the tariffs, transports and the ticket prices dependent from the date the ticket was purchased, are available on www.polferries.pl.

 § 6. Principles of use of the reservation service.

1. A person who uses the system for the first time should:
   1. Register filling out a registration form, making following details:
      a) login and password,
      b) personal details:
      - name and surname, authentic and correct address and postcode,
      - a valid email address,
      - contact number.
2. The user should accept all terms and conditions before continue using the system, after reading the t&c he should click the „ACCEPT“– button. In case of using special offers, the user should read all information about the latest and definite tariffs and the tariff-regulations.

§ 7.  Transport contract.

1. A ticket can be purchased at the latest 24 hours before the scheduled departure.
2. The user is obliged to verify all data in the online system before completing the payment.
3. The contract is completed after the payment was made via the on line system and a ticked has been issued.
4. The system generates a ticket, which is to be printed out in a4 version in vertical position. The has to make sure that all data is clear on the printed version. This print has the character of the actual ticket, and is also a receipt for payment.
5.  The printed version should include following data:
   1. The passenger’s name and surname and eventually the registration number;
   2. Transportservices;
   3. Ticket number;
   4. Ticket price;
6. Data stated in point 5. will be verified by the ferry terminal.
7. In case the internet session will be interrupted for some reason, the contract is not completed, if the user still has the intention to purchase a ticket, the procedure has to be repeated.

§8. Amendments of the transport contract.

Amendments in the contract, which was completed online, are only possible in agreement with the system operator – contact details are available on www.polferries.pl. The amendments are liable to costs. The costs are in height of the difference between the ticket price the day the ticked was purchased, and the day the contract was amended. The pricelist is available on www.polferries.pl.

§ 9. Resignation of the transport contract.

It is possible to resign from the contract, which was completed via the online system, considering the rules which are listed in point 5.4.

§10. Refund.

1. Refunds (after the deduction of manipulation costs) can only be paid back to the same payment card, the payment was made with. An email should be sent to  zwroty@polferries.pl including following information : name, surname , ticket issue number and contact number . In case of a refund of a value added tax- bill, a signed copy of the bill should be sent in order to claim refund.
2. Special offers  are not refunded.
3. A deduction of  25%  administrative charges will be made, unless Polish Baltic Shipping Co.  is to be blamed for the situation.
4. Refunds are processed up to 30 days.

§ 11. Issuing of value added tax- bills.

1. The online ticket is not a value added tax- bill.
2.  Polish Baltic Shipping Co. will issue a value added tax- invoice, if the user has sent a vat- request form at latest 3 months before the ticket was bought to the following address : Polish Baltic Shipping Co., Street  Portowa 41, 78-100 Kolobrzeg.Or via email: faktury@polferries.pl
3.   The value added tax- invoice will be sent via post, Polish Baltic Shipping Co. pays the postal charges.

§12. The users laws and duties.

1. The has got the right to examine and modify his personal data.
2. The users obligations is/are:
   1. To state authentic and correct personal or company  details while the registration in the online system;
   2. Hitting the ‘ACCEPT’- button ,  the user accepts all terms and conditions;
   3. In case the payer is not the passenger at the same time:
      a) the passengers name and data, and if necessary  details according the  vehicle must be stated,
      b) the passenger should be made aware of the terms and conditions and special offers.
   4. The online system should be used accordingly to the rules and laws;
   5. A clear printed version, in vertical position should be made by the user at his own expense;
   6. In case of a refund for a non honoured ticket, for which a vat- bill was issued, a bill amendment is to be signed by the addressee or stamped with the company stamp ( if the ticked was issued for the company), a copied version should be sent back to the sender;
3. All complaints which stand in connection to PZB services, have to be sent via email to  online@polferries.pl. The complaint should include following details: Name, surname and full address and the email address, a description and reason for the complaint is necessary.   
4. The complaints will be processed in incoming order.
5. The applicant will be informed about the progress in the same way the applicant made the complaint, all information will be sent to the address, stated in the complaint.

§13.  Polish Baltic Shipping Co.  laws and duties.

1. Polish Baltic Shipping Co.  can step back  from the contract in case the user is in contravention of the laws, transport principles and terms of the contract.  
2. According to the laws and terms in the contract  Polish Baltic Shipping Co. is obliged:
   1. to arrange the transportation of the passenger and his luggage, according to it´s description in the contract;
   2. to issue a vat-bill, if the user applied for a vat-bill or  in case  a bill- amendment for a not honoured ticket was issued, and sent the invoice via post at Polish Baltic Shipping Co.'s  own expenses.

           
§ 15. Conclusion.

1. Cases, which are not specified in the terms and conditions fall under the the laws of the statute book dated the 18th of September 2001 and  (law dated  2001, No.  138, position 1545 with later amendments), furthermore apply the laws stated in the terms and conditions and the transport principles and costs.
2. Polish Baltic Shipping Co.processes all personal data accordingly to article  23  of the 1st law point 3 dated the 29th of  august  1997  of the Data Protection Act (statute book year  2002  No 101, position  926 with later amendments).
3. All differences in connection with the online service, which apply to the stated terms and conditions, are subject to the polish  jurisdiction.